RETURN POLICY

“JEU ENCHANTE” guarantees its products against defects in materials and workmanship.  

If you feel that you have a defective product, immediately alert our customer services. 

After the product is examined, if it is determined to be defective, we will replace the product at our expense. Your satisfaction is our top priority. If you are unsatisfied with your purchase, we are happy to refund or exchange your product, depending on the condition of the product.  

Returns and exchanges are only accepted within ten days of the purchase date. On apparel, we will accept returns on unworn and unwashed items if the sizing is wrong or if there is a defect in the said item. On all other items, please let us know why you are unhappy with the product and send it back to us after you get the return authorization. 

We’re not perfect. Sometimes we make mistakes. If we ship you the wrong item, contact customer service right away! We will send you the correct item. We pride ourselves on customer service and work diligently to provide everyone with the most unique user experience possible. 

Thank you, 

JEU ENCHANTE Team.
Can I return my product or get a refund?

At Jeu Enchante we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.
We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable.
Please note: We do not accept returns on products that were not purchased from Jeu Enchante stores or Jeuenchante.com. We do not offer satisfaction returns.